Terms & Policies

Last updated: November 12, 2026

Pricing policy

Free plan: practice up to 20 sentences per day (shadowing and dictation) at no cost. Premium plan: unlimited daily practice.

Premium price: US$25 / year (12 months), a one-time card payment with no auto-renewal. Our payment partner Polar is the merchant of record: it adds local taxes at checkout where applicable and issues the receipt.

Promotions: when a promotion is running, the discounted price, the discount percentage and the end date are shown publicly on the Pricing page and on the checkout screen before you confirm payment. Discounts do not stack — the highest applicable discount is applied automatically, no code needed. Discounted prices exclude local taxes, which are added at checkout where applicable.

The price is shown clearly in USD on the checkout screen before you confirm payment. A receipt for every order is emailed by our payment partner Polar, the merchant of record.

We may adjust prices over time. The price in force is always published on the Pricing page and shown on the checkout screen before you confirm payment. Price changes never affect orders already paid — you keep the full period you purchased at the price you paid, and we never charge you again for that period.

Payment policy

Payment method: payment by card is handled by our payment partner (Polar) on its own secure checkout.

Activation: Premium is activated automatically as soon as payment is confirmed (usually within minutes). Order details are emailed to you.

Security: we do not collect or store your card details; card payments are processed by our payment partner on its own secure systems.

This is a one-time payment for 12 months; there is no auto-renewal.

Service delivery, termination & refund

Delivery: MimicSpanish is a digital service with no physical shipping. After successful payment, Premium is activated automatically and instantly on your account and accessed via the website for 12 months.

Termination: you may stop using the service or delete your account at any time (Profile → Danger zone → Delete account). We may suspend or terminate service for violations of the terms.

Refund: because Premium is a digital service activated and used immediately, we only refund when you have paid successfully but the service cannot be activated or used due to a technical fault on our side that is not resolved within 3 business days of your report.

Other cases (change of mind, no longer needed after use) are not eligible for a refund. If we discontinue the service through no fault of yours, we refund the pro-rata portion for the unused period.

Refunds are returned to the original payment method (your card) within 7–14 business days after approval. Refund requests: support@mimicspanish.com.

Service conditions & limitations

MimicSpanish is an online Spanish-practice tool (web platform) using shadowing (listen and repeat) and dictation.

Requirements: a modern browser with internet, a microphone for speaking practice, and signing in with a Google account to save progress and pay.

Learning content — lesson text, video and audio — is created by MimicSpanish (lesson videos and voices are generated with AI) and provided for personal learning use only.

The service does not guarantee any specific learning outcome. Scores are automated estimates for practice only.

Not intended for children under 16. Do not use the service for any unlawful purpose. We may limit, suspend or terminate accounts that violate the terms.

Geographic scope: no restriction — the service is available worldwide through the website; the interface is offered in several languages.

Quantity: one Premium plan per account at a time; a plan is tied to the Google account that paid and cannot be transferred. Buying again while a plan is active extends the period.

Availability: the service runs 24/7. Scheduled maintenance is announced on the website in advance; unplanned outages are fixed as fast as possible and outages longer than 1 day are compensated by extending Premium.

Technical limits: pronunciation scoring depends on the browser's built-in speech recognition (on iPhone/iPad it works in Safari only); other features work in any modern browser.

Complaints & dispute handling

Full procedure, timelines by issue type and support tools: see the Complaints page (/complaints).

Channel: email support@mimicspanish.com, or the “Feedback / Contact” section on the website.

Process: we acknowledge receipt within 3 business days and resolve within 7–15 business days from receipt (complex cases may take longer, with progress updates). Results are sent to your registered email.

If the two parties cannot reach agreement, disputes are resolved through negotiation and mediation, and otherwise under the laws of Vietnam at a competent authority.

Online support

Support email: support@mimicspanish.com — response within 24–48 business hours. Phone: 0357975232 (business hours).

The “Feedback / Contact” section and the FAQ on the homepage are also available.

We support sign-in, using features, payment and Premium activation, receipts, and handling complaints.