Warranty & refund policy

Service warranty

Premium is a digital service, so there is no physical product to return or exchange. Our warranty is that the paid features work for the full 12-month period.

If a technical fault on our side prevents you from using Premium, report it to us; we fix it within 3 business days. Downtime longer than 1 day is compensated by extending your Premium period by the same length.

Refunds

Full refund: you paid successfully but Premium cannot be activated or used because of a fault on our side that we do not fix within 3 business days of your report; or you were charged twice.

Pro-rata refund: we discontinue the service through no fault of yours; the unused part of the period is refunded.

Not refundable: change of mind, or no longer needing the service after it has been activated and used. Premium is activated instantly and can be used immediately, so it cannot be "returned".

How to request a refund or cancel

Email support@mimicspanish.com from your account email with the order date and the reason. We acknowledge within 3 business days and reply with a decision within 7 business days.

Approved refunds go back to the original payment method (your card) within 7–14 business days after approval.

Cancelling: you can stop using Premium or delete your account at any time in Profile → Danger zone. Deleting the account ends the service at that moment; no refund is due for the remaining period unless one of the refund cases above applies.

Termination by us

We may suspend or terminate Premium for serious violations of the Terms of Service (for example abuse or unlawful use), effective on notice, with no refund for the remaining period.

GROOWING COMPANY LIMITED. 6th Floor, Viet A Building, No. 9 Duy Tan Street, Cau Giay Ward, Hanoi. Tax code: 0111583815. Email: support@mimicspanish.com. Phone: 0357975232.