Rights and obligations of the parties

Last updated: November 12, 2026

Scope

These terms set out the rights and obligations of GROOWING COMPANY LIMITED as the platform operator and seller of the MimicSpanish service (mimicspanish.com), and of users as buyers, in line with the Law on E-commerce and Decree 248/2026/ND-CP. MimicSpanish sells its own digital service directly; there are no third-party sellers on the platform.

1. Rights and obligations of the platform operator

a) Issue, publish and enforce the operating conditions and transaction terms of the platform (Terms of Service, pricing, payment, delivery, refund and complaint policies published in the footer of every page).

b) Define and publish the service standards and the steps to take part in the service: sign in with a Google account, choose a plan, pay, and practise; Free users get 20 sentences per day, Premium users practise without limits.

c) Collect service fees according to the published pricing policy: US$25 per year by card, one-time payment, no auto-renewal; local taxes are added at checkout by the payment partner (merchant of record) where applicable.

d) Provide full or summary information on any promotion before the buyer places an order, including the discount, conditions and validity period. Promotions are shown on the Pricing page and at checkout with their end date; discounts do not stack and are applied automatically. Discounted prices exclude local taxes, which are added at checkout where applicable.

e) Operate the platform safely and stably: 24/7 availability, scheduled maintenance announced in advance, technical faults fixed within 3 business days, outages longer than 1 day compensated by extending Premium.

f) Suspend, restrict or terminate user accounts in the cases published in the Terms of Service: unlawful use, abuse or attacks on the service, copying or reselling lesson content, payment fraud. Users are notified by email and may appeal through the complaints procedure.

g) Protect users' personal data and confidential information with appropriate technical and organisational measures as described in the Privacy Policy; do not sell personal data; process it only for the purposes published.

h) Receive and resolve users' requests, feedback and complaints through the published channels (email, feedback form, phone) within the published time limits.

i) Monitor and prevent unlawful conduct on the platform; cooperate with and provide information and data to competent state authorities when lawfully required.

2. Rights and obligations of the seller

On MimicSpanish the seller is GROOWING COMPANY LIMITED itself. As seller, the company:

a) Has the right to register, maintain, suspend or end the provision of the service, and to decide the service content, price and promotions in accordance with the law and the published policies, giving at least 7 days' notice before price changes.

b) Uses the platform's technical infrastructure and support tools; keeps business records and payment data needed to deliver the service and to reconcile payments; handles requests and complaints openly and transparently.

c) Provides accurate and complete information about the service; guarantees its quality; performs its delivery (activation), warranty, cancellation and refund obligations as published; does not use the platform for prohibited business lines, counterfeit goods, content that infringes intellectual property, or other unlawful acts. Lesson text and audio are created and owned by the company.

d) Fulfils its tax and financial obligations to the State; protects buyers' data and consumer information; cooperates with competent authorities in handling violations.

3. Rights and obligations of the buyer

a) Buyers are protected as consumers under Vietnamese law and are entitled to full and accurate information about the service and the seller: what the plan includes, the price and what it covers, the company's name, address, business registration and contact details.

b) Buyers may choose the plan, the payment method and how they use the service; have their personal data protected; export or delete their data at any time; and have requests, feedback and complaints resolved under the published procedure and time limits.

c) Buyers must provide the information needed to deliver the service and issue invoices (a valid Google account email; invoice details if required) accurately, and pay the full published price on time; the plan is activated only after payment is confirmed.

d) Buyers must comply with the law, the Terms of Service and the transaction terms of the platform: use the service for personal learning only, not copy, redistribute or resell lesson content, not attempt to disrupt or gain unauthorised access to the service, not use it for any unlawful purpose, and not share an account in violation of the terms.

Rights and obligations of the parties

Scope

1. Rights and obligations of the platform operator

2. Rights and obligations of the seller

3. Rights and obligations of the buyer

Related documents